Support

Need help with Chore Garden? Most questions are answered below. If not, email [email protected] with your device model, iOS or iPadOS version and what happened — we read every message.

Family PIN

What is the family PIN?

A 4-digit PIN for the grown-ups. Kids need it to leave their garden on their device, and you need it to open Settings on your phone. It is the same PIN as in our FamiGuard app, because both apps use the same account: changing it in one app changes it in the other.

I forgot the family PIN

On the family PIN screen that opens Settings, tap Forgot the PIN? Set a new one by signing in again, choose a new 4-digit PIN, then sign in again with your password or Sign in with Apple to show it's you. The new PIN works in Chore Garden and FamiGuard. To delete your account without the PIN, tap Forgot the PIN? Delete the account by signing in again.

Kids' devices

How do I pair a kid's device?

1. On the kid's iPhone or iPad, install Chore Garden and choose This is my kid's device.
2. On your phone, open Settings (family PIN) → Kids → choose the kid → Pair a device (new code). A 6-digit code appears. (While a kid has no device yet, there is also a Pair a device button on your home screen.)
3. Type the code on the kid's device.

The code works once and for 10 minutes; asking for a new one cancels the old one. Each kid can have up to 2 devices. Kids don't need an email, a password or an account.

The kid's device says “A parent needs to confirm the email we sent”

A kid's device can join only after you confirm the email we sent when you agreed to what Chore Garden keeps about your kids. See below.

How does a kid leave kid mode?

A grown-up enters the family PIN on the kid's device. The device then needs a new code to join again.

The confirmation email

The confirmation email didn't arrive

• Check your spam or junk folder, and that the address shown under “Sent to” is right. If it isn't, email us from your account's address and we'll help.
• Tap Send the email again on the “Check your email” screen (you can send it up to 5 times a day).
• Only the newest email works: sending it again cancels the link in the earlier ones. Each link works once and for 7 days.

Still nothing? Email us from the address of your account.

Deleting data

How do I delete my kids' data?

In Settings (family PIN), under Privacy & help, tap Withdraw next to Parental consent. Withdrawing consent deletes all data about your kids right away: their profiles, their chores done and their devices, which are signed out. The garden and the chore list stay. You can also remove a single kid in Settings.

How do I delete Chore Garden or my account?

• Delete Chore Garden data (Settings, family PIN) deletes the garden, the kids, chores and seasons. Your account and FamiGuard stay.
• Delete account (Settings, then sign in again) deletes the account you share with FamiGuard and everything in both apps. A FamiGuard subscription bought through Apple is not cancelled by this: cancel it in your iPhone's Settings → [your name] → Subscriptions.

Details are in the Privacy Policy.