Delete your account

You can delete your FamiGuard account and all of its data at any time.

Option 1: in the app (fastest)

Open FamiGuard on the parent's phone and sign in.
Go to Account → Account Settings → Delete account.
Confirm. Your account is deleted immediately.

Option 2: ask us by email

If you can't use the app (for example you no longer have the phone), email [email protected] from the email address of your FamiGuard account, with the subject “Delete my FamiGuard account”. If you signed in with Apple, tell us the email shown in your Apple ID settings for FamiGuard. We may ask you to confirm that you own the account, then we delete it within 30 days and reply when it's done.

What is deleted

Your account (name, email, password, Sign in with Apple link — the Apple token is revoked);
all kid devices paired with the account and their location history, drive reports, battery and status information;
notifications, chat messages, photos, voice messages and SOS recordings;
push notification tokens and sessions on all devices.

Copies in our backups are overwritten as the backups rotate. We may keep limited records where the law requires it (for example, purchase records needed for accounting).

Subscriptions

Deleting your account does not cancel an App Store subscription. Cancel it in your iPhone's Settings → [your name] → Subscriptions.