Privacy Policy
Current published policy (PDF)
Last updated: [effective date — set on approval]
This policy explains what information the FamiGuard apps (“FamiGuard”, “the app”) collect, why, who it is shared with and the choices you have. FamiGuard is published by Nikmesoft Company, Ltd. (“Nikmesoft”, “we”). If you have a question that this page doesn't answer, write to [email protected].
How FamiGuard works
A parent creates a family account on their own phone (the “parent app”). The parent then pairs each child's phone (the “kid device”) with a one-time code. Once paired, the kid device shares its location and status with the parents of that family only, and family members can chat and send SOS alerts to each other. FamiGuard is meant to be installed on a child's phone by, or with the agreement of, the child's parent or legal guardian.
Information we collect
| Information | From whom | Why |
|---|---|---|
| Name and email address, password (stored only as a one-way hash) | Parent | To create and secure your account, sign you in and send password-reset emails. |
| Sign in with Apple identifier, and the token Apple issues for it | Parent, if you choose Sign in with Apple | To sign you in. The Apple token is revoked when you delete your account. |
| Kid device profile: nickname, date of birth and photo chosen by the parent | Parent | To show which child is which in the parent app. |
| Precise location of the kid device, including in the background, places visited and the time spent there | Kid device | To show the child's live position and location history to their parents, and to detect arrival at or departure from places the parent set up (geofences). |
| Motion and driving information: activity (walking, driving…), speed, distance and route of trips | Kid device | For the driving reports and arrival notifications shown to parents. |
| Battery level of the kid device | Kid device | To show it to parents and warn them when it is low. |
| Fall-detection events | Kid device | To alert parents when a possible fall is detected. Motion data used for detection stays on the device; only the alert is sent. |
| Chat messages: text, photos, voice messages and shared locations | Parent and kid device | To deliver messages between family members. |
| SOS alerts and, when the child records one, the SOS voice recording | Kid device | To alert parents in an emergency. |
| Push notification token, device model, operating system and app version | Parent and kid device | To deliver notifications and to troubleshoot problems. |
| Subscription status and App Store purchase receipts | Parent | To unlock the premium features you paid for. Payments are handled by Apple; we never see your card details. |
| Usage events (which screens and features are used) | Parent and kid device | To understand how the app is used and improve it (Firebase Analytics). |
| IP address and technical logs | Parent and kid device | To keep the service secure, for example to block repeated attempts to guess pairing codes or passwords. |
We do not use this information for advertising, we do not sell it, and we do not use it to track you across other companies' apps or websites.
Permissions the app asks for
- Location (“Always”) on the kid device, so the parent can see where the child is even when the app is closed.
- Motion & fitness on the kid device, for activity, driving reports and fall detection.
- Microphone, only when you record a voice message or an SOS.
- Camera and photos, only when you take or choose a picture (for a kid profile or a chat photo).
- Notifications, for alerts and messages.
You can change these at any time in your phone's settings. Turning location off on a kid device stops location sharing.
Who can see your information
- Your family. A kid device's location, status and history are visible only to the parent account it is paired with. Chat messages are visible to the family members in that conversation.
- Service providers that run parts of the service for us, under contract and only for that purpose:
- Google Firebase (push notifications and app analytics);
- Apple (Sign in with Apple, App Store payments and push notifications to iPhones);
- an email delivery provider, for password-reset emails.
- Authorities, only when the law requires it.
Where your information is stored
Account data, location history, chat messages and media are stored on servers operated by Nikmesoft in Vietnam. Our service providers may process data in other countries (for example the United States). Data is sent over encrypted connections (HTTPS/TLS).
How long we keep it
We keep your information while your account is active, so that location history, drive reports and chat history are available to you. When you delete your account, we delete it as described below. Security logs are kept for a short period and then deleted. Copies in our backups are overwritten as the backups rotate.
Deleting your account and data
You can delete your account at any time in the parent app: Account → Account Settings → Delete account. This permanently deletes the account, its kid devices, location and drive history, notifications, chat messages, photos and voice messages, and revokes Sign in with Apple. Removing a kid device from the parent app deletes that device and stops its location sharing.
If you can no longer use the app, you can ask us to delete your account from the web: see Delete your FamiGuard account.
Deleting your account does not cancel an App Store subscription. Manage subscriptions in your iPhone's Settings → [your name] → Subscriptions.
Children's privacy
The parent app is intended for adults. The kid device is set up by a parent or legal guardian, who decides to share the child's location and who can remove the device or delete all of its data at any time. We collect only the information needed for the features described above, and we do not show ads to children or share their information for marketing. If you believe a child's information was shared without a parent's agreement, contact us and we will delete it.
Security
Passwords are stored as one-way hashes, connections are encrypted, access to each family's data is checked on every request, and pairing codes expire after a few minutes and can be used once. No system is perfectly secure; if you think your account was accessed without permission, change your password and contact us.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your information, and to object to or restrict some processing. Most of this you can do in the app; for anything else, email [email protected]. We will answer within 30 days.
Changes to this policy
If we make important changes, we will update the date above and tell you in the app or by email before they take effect.
Contact
Nikmesoft Company, Ltd. — [email protected]