Support
Need help with Fast Printer? Most questions are answered below. If not, email [email protected] with your device model, iOS version, printer model (for printing problems) and what happened — we read every message.
The answers below describe version 1.5 of the app. In version 1.4 and earlier some screens and the free plan work differently; when version 1.5 is available in the App Store, update to get the features described here. You can see your version in the App Store.
Premium
How do I restore my purchase?
Go to Settings → Premium → Restore Purchases, or tap Restore Purchases on the Premium screen. Make sure you are signed in with the Apple ID you bought with.
I upgraded from version 1.4 and see “We couldn't find your premium purchase”
Tap Restore Purchases while signed in with the Apple ID you used to buy Premium. Your purchase is still there; the app just needs to check it again with Apple. If it still doesn't unlock, email us the date of purchase and the plan — please don't include your Apple ID password.
How do I cancel my subscription?
Open the Settings app on your iPhone or iPad → [your name] → Subscriptions → Fast Printer, then tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid the next renewal. Deleting the app does not cancel it.
Documents
Where are my documents stored?
On your device, in the app's own storage. We don't keep a copy on any server, so we can't recover deleted documents. From version 1.5, the free plan keeps up to 5 PDF documents.
How do I back up my documents?
Export or share a PDF to Files, iCloud Drive, email or any other app. Your documents are also included in your device backup (iCloud Backup, or a backup on your computer in Finder or iTunes), and come back when you restore that backup.
Printing and scanning
How do I print?
Fast Printer prints with Apple's AirPrint. Make sure your printer supports AirPrint, is turned on and is connected to the same Wi-Fi network as your iPhone or iPad. Then open a document, photo, web page, label or coloring page and tap Print to choose your printer.
My printer doesn't show up
Check that both devices are on the same Wi-Fi network (not a guest network that isolates devices), restart the printer and try again. Some printers need AirPrint turned on in their own settings.
Which languages does text recognition (OCR) support?
Text recognition runs on your device with Apple's Vision framework, so it supports the languages your version of iOS supports. Newer iOS versions add more languages.